Christmas Gift Packaging

Jewellery Care
AYA jewellery is not only beautifully made but also durable. When looked after with care it will last a lifetime.

General
Please be mindful when wearing your jewellery whilst cleaning, bathing, showering, swimming and exercising. It is also important that no harsh chemicals, lotions or perfumes get in direct contact with the jewellery since strong detergents (especially cleaning products) can damage the gold and some of the softer wearing gemstones. By taking care to avoid the above you will protect your pieces and ensure longer wear.

Storing

• When your jewellery is not being worn, keep the pieces in your AYA pouch or presentation box, which you have received with your purchase.
• Ideally keep pieces apart so that they do not rub together or tangle, particularly diamonds with other stones.
• Try where possible to lay your jewellery flat, particularly necklaces and bracelets.
• Take care not to drop, bash or scratch. Even diamonds, which are naturally occurring hard stones, can get damaged when knocked.

Cleaning
If your jewellery has been worn frequently, it tends to need a little clean. The best way to do this is with a clean baby toothbrush and warm soapy water. Pour some warm water into a small container, apply a small amount of soap to the brush and simply start rubbing. Simple yet very effective!For any questions regarding any of your AYA jewellery and its care please email us at info@aya.co.uk

UK standard shipping is FREE
5-7 days

International Shipping: £20
5-7 days

TAXES & DUTIES

For orders being shipped to the UK or the US all import duties and taxes have been included in the final price so you won’t have to pay for anything additional upon arrival. 

For the rest of the world, taxes and duties are not covered by Aya and you may be charged upon receipt. Please check your shipping destinations regulations for duties and taxes for further information as you will be responsible for paying any additional charges that may occur.

We hope that you will be happy with your order, however should you wish to return an item for any reason please notify us within 7 days of receiving your order by email at info@aya.co.uk. Our customer services team will then be in touch to assist you with your return. 

Please note that shipping, customs, duties, and other taxes are not refundable on international orders.

For hygiene reasons we are unable to accept returns on earrings unless faulty.

Black Friday Return Policy: Orders placed with Black Friday discounts will qualify for store credit only.