If you wish to return a product to us for any reason, you must, within 14 days from receiving your order, send an email to firstname.lastname@example.org providing us with your original order details, together with the details of the item you wish to return and the reasons for returning it. Our customer services team will then make contact with you and will issue you with a returns reference number and instructions of how to proceed. All returns are to be sent to:
AYA Jewels Limited
1 Kings Avenue
London, N21 3NA
We recommend that all returns are sent by recorded and insured delivery as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Please write the returns reference number clearly on the outside of the package. No return is accepted without a reference number and unidentified returns may be returned to the sender.
Products returned must be in a saleable condition and in their original undamaged packaging and with all AYA packaging purchase items included. We will refund the price of the product to the purchaser, but we will consider the overall condition of the product being returned when making a refund. Items should be returned unused, and returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
We will make no refunds to a third party.
If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through AYA. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again.
You will be notified by email once your return has been received and processed, please allow 10 working days.