Delivery & Returns
DELIVERY
We will endeavour to get your order to you as quickly as possible - below are our estimated delivery times.
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UK ORDERS
FREE SHIPPING ON ALL UK ORDERS (UK mainland)
Estimated Delivery Time: 3-5 days
Estimated Delivery Time: 3-5 days
We also offer Next Day Delivery for UK orders placed before midday for an additional £5
USA ORDERS
Estimated Delivery Time: 3-5 business days
REST OF THE WORLD
FREE SHIPPING ON ALL ORDERS
Estimated Delivery Time: 5-7 business days
TAXES AND DUTIES
For all shipments to the UK and US no further payment for taxes or duties will be required on any order. Aya will pay all taxes & duties owed.
Items in your order that are designated for shipment to countries outside of the UK or the US may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible these taxes, duties and fees.
Please contact your local customs office for further information before placing your order or contact info@aya.co.uk for further assistance.
Please contact your local customs office for further information before placing your order or contact info@aya.co.uk for further assistance.
RETURNS
If you wish to return a product to us for any reason, you must, within 7 days from receiving your order, send an email to info@aya.co.uk providing us with your original order details, together with the details of the item you wish to return and the reasons for returning it. Our customer services team will then get in contact with you to assist you with your return.
EARRINGS: For hygiene reasons we are unable to accept returns on earrings unless faulty.
BESPOKE: Any items that are Bespoke or Made to Order cannot be returned or exchanged.
INTERNATIONAL RETURNS
Please note, for international returns, customers will need to pay all shipping costs, import duties and taxes.
If import duties and taxes are not paid by the customer when returning a product, the return will unfortunately not be accepted.
AYA cannot refund delivery cost or any international tax or duties paid on non-faulty items.
If you have any questions or need any help with your USA order, please contact info@aya.couk.
TERMS & CONDITIONS
We do not take responsibility for items that have specific delivery requirements not specified on their original order. This becomes the responsibility of the courier. i.e. leaving items in a safe place or authorising delivery without a signature.
CONTACT HOURS
Mon-Fri
10am – 6pm GMT
We aim to get back to you within 24 hours
10am – 6pm GMT
We aim to get back to you within 24 hours